FAQ

How do Dr Song products differ from other skincare brands?

We value transparency over profit, and quality products for a reasonable price. It is important to us that we provide high concentration, high quality ingredients straight from our lab to you. We have no marketing costs and no middleman to markup costs.

What skin types are Dr Song products suitable for?

Our products work wonderfully with all skin types whether mature or young, oily or dry. Dr Song likes to focus on creating products that are effective to all.

Where can I buy your products?

Our products are only available online. We do not distribute to any third party to sell/market the products. Our products come straight from the lab to you.

Are your products cruelty-free?

We do not test on animals and do not ask others to do so.

Any product disclaimers?

Our Dr Song Benzoyl Peroxide Wash has 10% Benzoyl Peroxide. Benzoyl Peroxide is known to have an antibacterial and a mild drying effect, and is used to treat acne. Some common side effects are mild peeling, drying and flaking of the skin plus hair bleaching due to the peroxide.

How can I cancel my order?

Unfortunately, once an order has been finalized and placed, we cannot modify or make any changes.

Can I order outside of the US?

We are currently only available to ship in the US but looking to expand outside of the US in the near future.

What is your return policy?

Your satisfaction is important to us. If you are not completely happy with your Dr Song skincare products purchased from drsong.com, you may return them within 60 days of your order date. Returns will not be honored for Dr Song skincare products purchased from other sellers or through unauthorized distribution channels. If you purchased a kit or duo, all products within the kit or duo must be returned – partial refunds will not be issued. Once your return has been received and processed, you will receive a full refund on the purchase price of the products returned to the original form of payment.

My item did not work for me, can I exchange?

Unfortunately, we do not offer any exchanges for our skincare products.

How do I store your products?

Store your Dr Song products in a cool, dry place.

How much should I apply of your products?

If you’re applying a Dr Song face wash then please follow these instructions: Apply all over face and neck and massage for 1-2 minutes, then rinse off.

If you’re applying a Dr Song serum then please follow these instructions: Apply a nickel size amount all over face and neck as needed

Are your products suitable for pregnant or breastfeeding people?

Yes, our product is safe for pregnant or breastfeeding moms but we always encourage to check with your doctor if you’re pregnant or breastfeeding and starting on a new product.

How can I track my order?

Once your order is dispatched you should receive a shipping confirmation email with a link to track your order. If you didn’t receive a shipping confirmation mail, please email us on contact@drsong.com

Something Else?

Feel free to contact us at contact@drsong.com